Terms of Service

Scope of Services

Services will be defined and agreed upon at the start of the engagement. Any changes in scope may result in revised timelines or pricing.

Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Timely sharing of data and documents
• Reviewing outputs and raising queries promptly

Service Delivery

We commit to:

• Deliver services in a timely and professional manner
• Maintain accuracy through structured processes
• Communicate clearly and proactively

Confidentiality

All client information is treated as strictly confidential. A separate Non-Disclosure Agreement (NDA) may be executed where required.

Data Protection

We operate in alignment with applicable data protection laws, including UK GDPR where applicable.

Clients remain the data controller, and we act as a data processor.

Fees & Payments

• Fees are agreed upfront based on scope and volume
• Any changes in scope may lead to revised pricing
• Payment terms will be defined in the engagement agreement

Limitation of Liability

While we take all reasonable care in delivering services, R2RPartner shall not be liable for:

• Losses arising from incomplete or incorrect information provided by the client
• Indirect or consequential damages

Termination

Either party may terminate the engagement with prior notice as agreed.

Upon termination:

• All client data remains their property
• We will support a smooth transition where required

Governing Law

The governing law will be specified in the engagement agreement (typically based on client jurisdiction).

Service Delivery Model

All services are delivered by R2RPartner’s internal team.

We do not subcontract or outsource client work to third parties, ensuring full control over quality, confidentiality, and delivery standards at all times.